Frequently Asked Questions (FAQs)
1. What is included in your Signature Home Clean service?
Our Signature Home Clean service is a comprehensive, top-to-bottom deep cleaning of your apartment. This includes dusting, wiping, and sanitizing all surfaces, cleaning appliances, scrubbing bathrooms and kitchens, vacuuming and mopping floors, and addressing hard-to-reach spots. We use high-quality, eco-friendly cleaning products to ensure your home is not only spotless but also safe.
2. How long does a deep cleaning service take?
The time required for a deep clean depends on the size of your apartment and the level of cleaning needed. On average, it takes between 2-4 hours for a standard apartment. Our team will provide an estimated time frame when you book the service.
3. Do I need to be home during the cleaning?
While you are welcome to be present during the cleaning, it's not necessary. Many of our clients choose to have us clean while they are at work or running errands. We’ll ensure your space is well taken care of and fully secure while you’re away.
4. What cleaning products do you use?
We use eco-friendly and non-toxic cleaning products that are safe for both your home and the environment. Our team is trained to use the best products for your specific cleaning needs, ensuring a thorough and safe clean.
5. Do you offer any discounts for recurring services?
Yes! We offer discounts for clients who book recurring cleaning services. The more frequently we clean, the more you save! Contact us for details on our special offers for regular cleans.
6. What areas do you serve?
We proudly serve London. If you’re unsure if we cover your area, feel free to reach out, and we’ll let you know!
7. How do I book a cleaning?
You can easily book a cleaning through our website by filling out our booking form, or by calling us directly. Our team will confirm your preferred date and time, and we’ll take care of the rest.
8. What should I do before the cleaners arrive?
We recommend tidying up any personal items that you’d like to keep out of the cleaning process. If there are specific areas or tasks you’d like to prioritise, let us know ahead of time. Our team will take care of the rest.
9. What happens if I'm not satisfied with the cleaning?
Customer satisfaction is our top priority. If you’re not happy with the service you received, please contact us within 24 hours, and we’ll address your concerns promptly. We’ll work to make it right!
10. Are your cleaners insured and vetted?
Absolutely! All of our cleaners are thoroughly vetted and background-checked to ensure you feel safe and confident with our team in your home. Additionally, we are fully insured for your peace of mind.
Sustainable Cleaning Approach
Attention to Detail
Windows Cleaning
Our sustainable cleaning approach involves using eco-friendly products and innovative techniques to achieve a sparkling clean finish. We prioritize the use of sustainable resources to minimize our environmental impact.
Floor Care
We understand the importance of maintaining hard floors in pristine condition. Our team is equipped to handle various hard floor surfaces and provide tailored care to ensure longevity and visual appeal.
Carpet Cleaning
We specialize in professional carpet cleaning to remove deep-seated dirt, allergens, and stains. Our methods are safe for both the environment and your family, leaving your carpets fresh and revitalized.
Fabric Upholstery
Preserving the beauty and cleanliness of fabric upholstery is our expertise. We apply gentle yet effective cleaning techniques to revitalize and extend the life of your furniture, ensuring a clean and inviting living space.